Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal and health information.
Last updated: December 2024
1 Information We Collect
We collect information necessary to provide Medicare Advantage consultation and enrollment services:
Personal Information
- Name, address, phone number
- Email address
- Date of birth and age
- Medicare number and eligibility status
- ZIP code for plan availability
Health Information
- Current medications and dosages
- Preferred doctors and healthcare providers
- Health conditions (voluntary disclosure)
- Current Medicare coverage details
- Healthcare needs and preferences
Automatic Information Collection
We may automatically collect technical information such as IP address, browser type, device information, and website usage data through cookies and similar technologies to improve our services.
2 How We Use Your Information
We use your information exclusively for:
Plan Comparison & Recommendations
Analyzing available Medicare Advantage plans that match your healthcare needs, budget, and provider preferences.
Enrollment Assistance
Completing enrollment applications and submitting them to insurance companies on your behalf.
Ongoing Support
Providing customer service, answering questions, and assisting with plan changes or issues.
Annual Reviews
Conducting annual plan reviews and helping with re-enrollment during open enrollment periods.
3 Information Sharing & Disclosure
We Do NOT Sell Your Information
We never sell, rent, or trade your personal or health information to third parties for marketing purposes.
We only share your information when necessary:
Insurance Companies
We share necessary information with insurance companies to complete your plan enrollment and provide ongoing service.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
Service Providers
We work with trusted service providers who help us operate our business, all bound by confidentiality agreements.
4 HIPAA Compliance & Health Information Protection
Protected Health Information (PHI)
As a business associate working with healthcare information, we comply with HIPAA regulations to protect your health information.
- We maintain physical, electronic, and procedural safeguards
- Access to your health information is limited to authorized personnel only
- We use secure, encrypted systems for data transmission and storage
- All staff receive HIPAA training and sign confidentiality agreements
You have rights under HIPAA regarding your health information, including the right to access, correct, and request restrictions on the use of your health information.
5 Data Security Measures
We implement comprehensive security measures to protect your information:
Encryption
All data transmission and storage uses industry-standard encryption
Secure Servers
Data stored on secure servers with restricted access controls
Access Controls
Limited access based on job responsibilities and need-to-know basis
Monitoring
Continuous monitoring for unauthorized access attempts
Staff Training
Regular security and privacy training for all employees
Regular Updates
Security systems and protocols updated regularly
6 Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
You can request to see what personal information we have about you.
Right to Correct
You can request corrections to any inaccurate or incomplete information.
Right to Delete
You can request deletion of your personal information, subject to legal and business requirements.
Right to Restrict
You can request limitations on how we use your information.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information.
7 Cookies & Website Tracking
We use cookies and similar technologies to improve your website experience:
Essential Cookies
Required for website functionality
Analytics Cookies
Help us understand website usage
Preference Cookies
Remember your settings and preferences
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
8 Privacy Requests & Contact Information
For privacy-related questions, requests, or concerns, please contact us:
Privacy Officer
SeniorSeniorBenefits Privacy Department
Email: privacy@seniorseniorbenefits.com
Phone: 1-800-MEDICARE
Response Time: Within 30 days
Request Types
• Access to your personal information
• Corrections or updates
• Deletion requests
• Privacy complaints or concerns
• CCPA requests (CA residents)
Policy Updates
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent website notice. Continued use of our services constitutes acceptance of the updated policy.
Questions About Your Privacy?
We're committed to protecting your privacy and are here to address any concerns you may have.